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Edition

Regulated by the Law N° 2004-575 of 21 June 2004 “for confidence in the digital economy” and by the modified Law “Informatique et Libertés” of 6 January 1978.

This website is edited by:

H8 COLLECTION
162 Boulevard Haussmann 75008 Paris
SIRET 801780826
N° TVA : FR 25 801 780 826
Director of publication: Jean-Philippe Cartier

PRODUCTION : YOU BOLD

PHOTO CREDIT : Yves Duronsoy, Fabrice Rembert, Gilles Trillard, Guillaume de Laubier, Wanderlust Lab, Christophe Bielsa

TRANSLATION : Ursula Doyle, Swisstranslate

General conditions of sale

The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code.

The Terms and Conditions of Sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation.

After referring the matter to Le Vieux Castillon management department, and in the absence of a satisfactory response within 15 days, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details and referral procedures are available on his website: www.mtv.travel.

LITIGATION: In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.

If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer mediator to which the professional belongs, i.e. the Association of European Mediators (AME CONSO), within one year of the written complaint sent to the professional.

Referral to the Consumer Mediator must be made :
– either by completing the appropriate form on the AME CONSO website: www.mediationconso-ame.com ;
– or by post to AME CONSO, 197 Boulevard Saint-Germain – 75007 PARIS.

H8 Collection

The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code.

The Terms and Conditions of Sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation.

After referring the matter to Hotel Le Vieux Castillon management department, and in the absence of a satisfactory response within 15 days, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details and referral procedures are available on his website: www.mtv.travel.

Legal notice and personal data

RESPONSIBILITY

H8 Collection makes every effort to ensure to the best of its ability the accuracy and updating of the information published on these sites, the content of which it reserves the right to correct at any time and without notice.

Consequently, H8 Collection declines all responsibility: for any imprecision, inaccuracy or omission concerning the information available on the site, for any damage resulting from a fraudulent intrusion of a third party having led to a modification of the information made available on the site, and more generally for any damage, direct or indirect, whatever the causes, origins, nature or consequences, caused by reason of the access of any person to the site or the impossibility of accessing it, as well as the use of the site and/or the credit granted to any information coming directly or indirectly from the latter.

The hypertext links present on the sites directing the users towards other Internet sites do not engage the responsibility of H8 Collection as for the contents of these sites.

PERSONAL DATA PROCESSING

Read our privacy policy
The information that H8 Collection will be brought to collect comes from the voluntary recording of an email address provided by the net surfer, allowing him to receive a documentation, to inquire about any point, to reserve a service on line. They are used to compile website statistics. They constitute the file “Customers” of H8 Collection, for the achievement of operations relating to the management and the prospection of the customers.

In accordance with the Law “Informatique et Libertés” this information will not be sold or communicated to third parties. They are reserved for the use of H8 Collection, and only the company D-EDGE, manager of the software of on-line reservation, is informed of it in the single finality to proceed to the on-line reservations.

Any person may obtain communication and, if necessary, rectification or deletion of information concerning him or her, by filling in the contact form.

The personal data collected on the site (e-mail address for newsletter registration and information required to create an author account: Last name, First name and E-mail address) are exempt from declaration to the C.N.I.L. in accordance with Exemption No. 7 – Deliberation No. 2006-138 of May 9, 2006 deciding on the exemption from declaration of data processing constituted by an association for the purposes of information or external communication. In accordance with the law N° 78-17 called “Informatique et Libertés” of January 6, 1978 modified, every user has a right of access, rectification, modification, opposition and deletion of his personal data. They may exercise their rights at any time either via their private space on the site, or in the case of subscription to the newsletter via the “unsubscribe” link appearing on each newsletter, or in general by contacting the following e-mail address:  info@h8-collection.com

Temporary files

Computer files – cookies – are stored temporarily on your computer when you connect to the site in order to allow access to features and facilitate navigation. You can deactivate the storage of these files by changing the settings of your Internet browser.

COPYRIGHTS

All these sites are subject to French and European legislation on copyright and intellectual property.
Unless otherwise stated, the intellectual property rights on the documents contained in the site and each of the elements created for this site, including the photographic credits, are the exclusive property of H8 Collection, of the companies it presides over, or of its suppliers, who do not grant any licence or any right other than that of consulting the sites.
Any representation, reproduction, modification, commercial use, translation, adaptation, arrangement or transformation, as well as any transfer to another site are prohibited, unless permission is requested by mail to the publisher’s address indicated above. Only use for strictly personal purposes is permitted.

All trademarks mentioned in these sites belong to their respective companies. All products, logos, and images mentioned in the pages of this site are the property of their respective brand.

GENERAL TERMS AND CONDITIONS OF SALE

They are accessible to the visitor during the online booking process.

H8 Collection, as the data controller, is committed to ensuring that the collection and processing of your personal data complies with the “General Data Protection Regulation” (RGPD) and the “Data Protection Act”.

H8 Collection hereby describes how the information you provide to us is used and protected. H8 Collection may update this privacy policy at any time and invites you to consult it regularly, particularly when making a reservation.

Personal data collected

As a customer of H8 Collection, you may be asked to provide the following data:
Identification data: surname, first name, postal address, e-mail address, telephone number, passport or national identity card number
Bank details: credit card number
Browsing data: location data deduced from your IP address, technical cookies, third-party cookies and analytics cookies
Information about your stay: arrival and departure dates, allergies, pets.

H8 Collection does not collect sensitive data such as racial, ethnic, religious, political, health, sexual orientation or union membership data.

H8 Collection does not collect personal data relating to minors unless their parent or legal guardian has given their prior consent.

When is your personal data collected?

H8 Collection collects your data at the following stages:
Reservation of a room and its payment
Subscription to newsletters
Sending promotional offers
Browsing the website
Participation in satisfaction surveys
Send a comment/question in the “contact us” section of the website
Online chat and callback service
Management of your rights of access, rectification, deletion, portability and opposition of your personal data
Management of unpaid bills and disputes.

The purposes of processing your personal data

H8 Collection collects your personal data in order to:
Manage room reservations
Preparing and keeping invoices
Tracking consumption
Manage access to rooms
Respond to requests for access, rectification, deletion, modification, portability and opposition of your personal data
Send out newsletters and promotional offers
Handle complaints.

H8 Collection may have to call upon subcontractors to carry out other operations such as:

Secure payment
Cloud-based booking, emailing and SMS software
Sending basket reminder emails
Participation in satisfaction surveys
Installation and management of the IT system
Online chat and callback service
Accounting
Management of unpaid bills and disputes.
H8 Collection undertakes to ensure that its subcontractors also comply with the RGPD and the Data Protection Act.

How long we keep your personal data

H8 Collection will keep your personal data for no longer than is necessary for the purposes stated above, namely:
Customer service follow-up: 3 years from the last collection
Sending of newsletters and promotional offers: until the request to unsubscribe
Participation in satisfaction surveys: 3 years from the last collection
Cookies and connection indicators: 13 months from the last collection
Credit card numbers: 13 months from last collection
Retention of invoices: 10 years from the last collection
Management of unpaid bills and disputes: 10 years from the last collection.
At the end of these periods, H8 Collection undertakes to destroy the paper or electronic data in a secure manner.

Security of your personal data

H8 Collection takes appropriate technical and organisational measures on a daily basis to protect your personal data against unlawful or accidental destruction, accidental loss or alteration, disclosure or unauthorised access.

Access and modification

In accordance with the RGPD and the French Data Protection Act, you may contact H8 Collection at any time to exercise your rights of access, rectification, deletion, opposition, portability, deletion and withdrawal of consent to your personal data, by email (info@h8-collection.com) or at the following postal address
H8 Collection
For the attention of Customer Service
162 Boulevard Haussmann 75008 Paris

Proof of identity must be attached to your request so that we can identify you.